Point of Sale

In August 2004, Preferred Solutions was awarded a four-year, four thousand store point-of-sale Technology Refresh and Training Delivery contract for a national quick-service restaurant chain. This nationwide effort involves the replacement of store servers and point-of-sale equipment, and the implementation of new software. Franchisees and store employees are trained on the new software and equipment by our professional consultants in a live store environment. The scope of this project expanded in 2006 to include help desk management and assisted remote technical installation support.

Franchisee satisfaction with these services is measured weekly by our client, based on extensive quality surveying for each store location. The quality of our delivery has been consistently ranked as superior within each category.

Our Management

At Preferred Solutions, our experienced managers play a key role in the function of our customer teams by providing day-to-day personnel management, issue resolution, project coordination, key documentation, and continuous process improvement.

Our Services

• Project Coordination – We provide comprehensive project management services, centered on organizational techniques and definition, to ensure smooth transition and successful installation

• Travel Planning - We assist in the coordination of travel plans and reservations for multiple or individual services.

• Installation - We provide system installation, customer training, go-live support and post-installation reviews

• Corporate standardization – We utilize company-wide operational practices, setups, defaults, codes, etc. for systems installed in multiple locations.

• On-property training - We offer customized, industry- focused training in a real working environment to allow staff members to learn the new system in the context it will be used in their day-to-day tasks.

• Regional training – We also offer classes at strategic locations to serve multiple local stores.

• Help Desk – Support is accessible through help desk management and assisted remote support.

• Quality Assurance – Acceptance testing is conducted on-site for the installation of new products. Surveys are provided to the franchisee. The survey results are analyzed to identify opportunities for improvements. These improvements are then implemented into our delivery and training processes.

Our Team

Preferred Solutions skilled consultants (many former point of sale service professionals) play a key role in our client’s success. They succeed in this role by displaying great customer communication skills, a professional demeanor, and a sense of urgency leading to on-time delivery of our client’s project.