Training & Learning Solutions Practice

We understand people. How they absorb and process information. How they learn and retain knowledge. How they think and behave when they make a mistake, forget, or need help. How they respond to the prospect of change. This is the core of our Training & Learning Solutions Practice.

Preferred Solutions specializes in applying this field of expertise for large-scale business-process and IT change initiatives. Our industry knowledge includes Healthcare, Retail, Finance & Insurance, and Automotive & Manufacturing.

Environment
We understand the complex needs of corporate America:
    • Change initiatives have a before, during, and after component.
    • Technologies and processes continue to evolve after their deployment.
    • Trained organizations and people change over time
      (job changes, attrition or downsizing, and new employees).
    • Finances are always limited! Deliverables must “multi-task” in their organizational
      value, to maximize results with minimal investment.

Form
We are experts in knowing which type of deliverables—e.g., written, verbal, in-person, or electronic—will be most effective, and how technology is best used to:
    • Minimize costs
    • Maximize “deliverable multi-tasking”
    • Accommodate ongoing technology, process, and organizational change

Services
We help organizations identify, design, build, and deploy tools and information necessary to drive successful business-process and IT change. We minimize resistance to change. We speed the adoption of change. We deliver the information that motivates, achieves, and sustains the desired human performance. We specialize in end-to-end project lifecycle support to end users:

    • End-user change management solutions
      (communications & risk management preceding technology deployment)
    • Training & learning solutions
      (user support during deployment to speed technology adoption)
    • User performance maintenance & enhancement solutions
      (self-service solutions downstream from deployment to sustain performance)

Our services span solution development through content design, development, & deployment. Example deliverables include:
    • Instructor-led hardware/software training
    • Go-live software support on client site
    • E-learning
    • Online help
    • User support sites